The Refund Policy, outlined on Chakdaha Bazar's website (www.chakdahabazar.com) and  mobile application, branded as "Chakdaha Bazar", collectively referred to as the "Platform," governs the refund process for orders placed by users on the Platform.

Last Update: 4th November, 2023.

Thank you for shopping with Chakdaha Bazar E-Shop! We want to ensure that your shopping experience is as straightforward and transparent as possible. If you're not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and obligations.

1. Refund Timeframe:

• You have 7 days from the date of purchase to request a refund.

2. Eligibility for Refunds:

 We offer refunds for the following situations:

•  Damaged or defective items.
•  Items not as described on our website and App.
•  Change-of-mind returns .

3. Refund Methods:

Refunds will be processed in the following ways:

• Original payment method (e.g., credit card, Paytm, Phonepe).
• Store credit for future purchases.
• Replacement of the item.

4. Return Process:

• To request a refund, please contact our customer support team via Contact Information.
• Items must be returned in their original condition with all packaging and labels intact.
• We may require photographic evidence of damaged or defective items.

5. Restocking Fees and Return Shipping Costs:

• Chakdaha Bazar E-Shop may deduct restocking fees or return shipping costs from the refund amount, depending on the circumstances. Please contact our customer support for clarification.

6. Exclusions:

The following items are generally not eligible for refunds:

• Digital downloads.
• Personalized or custom-made products.
• Perishable goods.

7. Order Cancellation and Modification:

• You can cancel or modify your order if it hasn't been shipped. Contact us as soon as possible for assistance.

8. Customer Support:

• If you have any questions, concerns, or need to request a refund, please don't hesitate to contact our customer support team at [Contact Information].

9. Legal Compliance:

• Our refund policy complies with local and national consumer protection laws and regulations.

10. Policy Updates:

• This refund policy is subject to change. Any updates will be posted on our website, and the policy's last updated date will be revised accordingly.

By making a purchase on our website and App, you agree to this refund policy. We value your business and strive to provide you with the best service possible. If you have any questions or need further assistance, please feel free to reach out to our customer support team.

Chakdaha Bazar E-Shop
Website URL: https://chakdahabazar.com
E-mail: [email protected]