The Return Policy, outlined on Chakdaha Bazar's website (www.chakdahabazar.com) and  mobile application, branded as "Chakdaha Bazar", collectively referred to as the "Platform," governs the return process for orders placed by customers on the Platform.

Last Update: 4th November, 2023.

1. Introduction

We want to make sure your shopping experience with us is as seamless and satisfactory as possible. This Return Policy outlines our guidelines for returning products purchased through our website and app. Please read this policy carefully before making a purchase.

2. Eligibility for Returns

You may be eligible to return a product if:

• The product is defective or damaged upon receipt.
• You received the wrong product.
• The product is unused, in its original packaging, and in the same condition as when it was received.
• The return is requested within 24 hours from the time of delivery.

3. Return Process

To initiate a return, follow these steps:

1. Log in to your account on our website or app.
2. Navigate to the "My Orders" section.
3. Select the order containing the item you wish to return.
4. Click on the "Return Items" option and follow the on-screen instructions.

4. Return Guidelines

•  Ensure the product is securely packed in its original packaging.
• Include all accessories, manuals, and any other items that came with the product.
• Affix the return label provided during the online return process.

5. Refund Process

Once we receive your return and inspect the product, we will process your refund in one of the following ways:

• If the return is due to a defect, damage, or the wrong product, we will provide a full refund, including shipping charges.
• If you are returning a product for any other reason, we will issue a refund for the product's purchase price minus any applicable restocking fees. Shipping charges will not be refunded.

6. Restocking Fees

In some cases, a restocking fee may apply. This fee will be clearly communicated to you during the return request process. Restocking fees help cover the cost of processing and inspecting returned items.

7. Return Shipping Costs

If you are returning a product due to a defect, damage, or receiving the wrong product, we will cover the return shipping costs. For other return reasons, you may be responsible for return shipping costs.

8. Exchange Policy

If you wish to exchange a product, please follow the return process and indicate your preference for an exchange during the online return request. We will process your exchange after receiving and inspecting the returned item.

9. Cancellation Policy

You can cancel an order before it is shipped. Once the order is shipped, it will be subject to our return policy.

10. Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team at [email protected].

11. Changes to this Policy

We may update this Return Policy from time to time. Any changes will be posted on our website and app, and the revised policy will apply to all returns made after the effective date of the updated policy.

By making a purchase on our website or app, you agree to the terms and conditions outlined in this Return Policy.

Chakdaha Bazar E-Shop
Chakdaha, Nadia
E-mail: [email protected]